GENERAL TERMS AND CONDITIONS OF THE COMPANY 'AEGEAN LUXURY'
INTRODUCTION The present General Terms and Conditions were drafted according to the currently valid national, European, and international law and they describe the rules of operation of the website which operates at the site www.aegeanluxury.gr, as well as the rules of provision and use of the Services, the rights and the obligations of the users of the company ΄EVENTS4U΄, which has undertaken the management and operation of the Website.
Before using the Services, you should read carefully and accept the present General Terms and Conditions. The name, the general concept, the layout, the logos, the graphics, the trademarks, the software, and the database of the Website are protected by law.
Collection/Use of Personal and Non-Personal Data We offer international customer service on a daily basis and 24 hours per day. Each customer can browse the website www.aegeanluxury.gr without revealing any personal information. The personal data are data that can be used in order to identify a person or in order to contact him or her.
You may be asked to provide personal data in the framework of any communication with the ‘Company’ or with a subsidiary of AEGEAN LUXURY. The company AEGEAN LUXURY and its subsidiaries may exchange your personal data and use them according to this Confidentiality Policy.
The personal data that we collect allow us to provide information about service announcements, about future events, about the improvement of services, the contents, and our advertisements. If you do not wish to be included in our mailing list, you have the right to be excluded from it (opt out) any time by modifying your options.
Protection of Personal Data
AEGEAN LUXURY takes precautionary measures – including administrative, technical, and material measures– for the protection of your personal data from loss, theft, and illegal use, as well as from unauthorised access, dissemination, modification, and destruction. By accepting the present General Terms and Conditions, the User allows and gives his consent to the services ΄AEGEAN LUXURY΄ to process his or her Personal Data according to the terms and conditions of the Declaration of Confidentiality.
Some of our Services provide you with the opportunity to submit content. You maintain ownership of any intellectual property rights that belong to you in regard to the specific content. Whenever you upload or submit content to our Services in any other way, you grant the Company (and to those with which the company cooperates) full permission to use, host, store, reproduce, modify, and create material derived from it (such as content arising from translations, adaptations or other changes that we make in order for your content to function better with our Services), to disseminate, publish, implement publicly, promote to the public, and distribute the content in question. The rights that you cede with the specific permission are granted for the specific purpose of the function, promotion, and improvement of our Services, as well as the development of new Services. This permission is still valid even if you stop using our Services. Furthermore, in some of our Services there are conditions or settings that limit the extent of use of the content submitted to the Services in question. Please ensure that you have all the necessary rights in order to grant us this permission for any content you submit to our Services.
The service ΄AEGEAN LUXURY΄ has the Personal Data of the Users in its possession according to legislative provisions and specifically according to the provisions of Article 6 of Greek Law 2472/1997 on the Protection of Personal Data, the Keeping of Records, and the Processing of Personal Data and is considered to be a Manager of Personal Data.
Security, the AEGEAN LUXURY recognizes the importance of the issue of the security of Personal Data, as well as electronic transactions, and has taken all the necessary measures, with the most modern and advanced methods, in order to ensure the greatest possible level of security. All the information related to your personal data is safe and confidential.
All the transactions that you carry out through www.aegeanluxury.gr are governed by International and European laws that regulate issues related to electronic commerce, as well as by the Law for the Protection of Consumers (Law 2251/1994), which regulates issues related to sales at a distance.
We use appropriate business systems and procedures in order to protect and to safeguard your personal data that you give us. We also use security procedures, as well as technical and physical limitations to the access to and use of your personal information on our servers. Access to your personal data is only allowed by authorized personnel during working hours.
The data of your credit card, whenever they are needed as part of the procedure, are stored by us for up to 10 days. After the end of this period, the data of your credit card are either deleted forever from our system or they remain encoded in our system for fraud identification. Τhe above takes place only in the case that you have not chosen to save the data of your credit card to your personal account.
Security of Transactions The superior on-line security system Secure Site (40-256bit), as well as digital certification by Verisign Inc., guarantee a safe and protected transaction environment. The company Verisign Inc. is the most reliable entity to ensure the protection of electronic transactions worldwide. In order to complete your transactions by credit card you must follow the directions found in our electronic shop and to fill out the (secure) order form together with all the necessary accompanying documents and data (full name of the cardholder, credit card number, expiry date, CVV).
In order to ensure the protection of your personal data, www.aegeanluxury.gr uses SSL (Secure Sockets Layer) technology. SSL is the most reliable entity for the security of transactions over the internet at the worldwide level. With this technology, all the data that you register on our site are safe.
The security of the Electronic shop of AEGEAN LUXURY is achieved with the following methods:
The management and the protection of the personal data of the visitor to / user of the services of www.aegeanluxury.gr is subject to the terms of this section, as well as the relevant provisions of the Greek Law 2472/1997 on the Protection of the Individual and the Protection of Data of a Personal Nature, as complemented by the Decisions of the President of the Commission for the Protection of Personal Data, Presidential Decrees 207/1998 and 79/2000, as well as article 8 of Law 2819/2000 and European law (Directives 95/46/ΕC and 97/66/ΕC). The present terms are formulated taking into consideration the swift development of technology and in particular of the Internet, as well as the existing – although not fully developed – framework of legal regulations related to those issues. In this framework, any possible relevant regulation will be part of the present section of the text. In each case, www.aegeanluxury.gr reserves the right to change the terms of protection of personal data after informing the visitors / users and within the existent or potential legal framework. If a visitor / user does not agree with the terms of protection of personal data envisioned in this section, he or she should not use the services of www.aegeanluxury.gr.
Cookies / pixel tags / web beacons In order to be able to offer personalized service, most large companies use alphanumeric recognition files, the so-called cookies.
A cookie is a small quantity of data that a website puts in your computer.
The website, the web services, interactive applications, electronic messages, as well as the advertisements of the company AEGEAN LUXURY may use "cookies", as well as other technologies, such as pixel tags and web beacons. The above technologies help us to understand the behavior of the user better: they show us which parts of our website have received visitors, while they also facilitate and count the effectiveness of the advertisements and Internet searches. We treat the information gathered by cookies and other technologies as non-personal data. However, to the extent that Internet Protocol (ΙΡ) addresses or similar identifying data are considered to be personal data according to the local applicable law, we also treat those identifying data as personal data. Similarly, to the extent that non-personal data are combined with personal data, we treat the combined information as personal data in the framework of the present Confidentiality Policy.
We try to provide our users with an advanced and easily usable website, which is automatically adapted to their needs and desires. In order to achieve this, our website uses the following types of cookies:
Technical cookies: We use technical cookies in order to show you our website, in order for the website to function properly, in order to create user accounts, and in order to be able to connect to and manage your reservations. Those technical cookies are absolutely necessary for the website to function properly.
Analytical cookies: We use those cookies in order to understand better how visitors use our website, in order to learn what is working and what is not, in order to optimize and improve our website, and in order to ensure that we are still an interesting and updated website. The data that we gather include the websites that you have visited, the respective pages where you entered and left, the platform type that you used, date and time information, as well as data such as the number of times that you clicked on one page, the movements of your mouse and the number of times scrolled, the search terms that you use, as well as the text that you type when you use our website.
Commercial cookies: We use them in order to show you advertisements on other websites.
If you choose not to accept specific cookies, you may not be able to use specific operations of our website. Also, if you are exempted from a network of online advertisements this does not mean that you will not be receiving any or that you are not subject to on-line advertising or marketing analysis. It means that the network from which you have been exempted will no longer be delivering advertisements based on your network preferences and browsing tendencies.
As is valid on most websites, we automatically collect some information and we store it in log files. This information includes IP Addresses, browser types and languages, Internet service providers (ISP), relevant pages entered and left, operating systems, and confirmation of date / time and clickstream data.
We use the above information in order to understand and analyze trends, to manage the website, to understand the behavior of users on the website and to gather demographic data related to the database of our users in total. The AEGEAN LUXURY may use this information in the framework of marketing and advertising services.
In some e-mails, we use a “click-through URL” that is connected to content on the website of AEGEAN LUXURY. When clients click on one of the URLs mentioned above, they go through a separate server before they end up on the destination page on our website. We trace the above click-through data in order for them to allow us to determine interest in specific issues and to proceed to the measurement of the effectiveness of communication with our clients. If you do not wish the tracing in question to take place, you should not click on text or graphic links or e-mails.
Pixel tags allow us to send e-mails in a form that can be read by clients and inform us whether the e-mail has been opened. We may use this information in order to reduce or eliminate e-mails that are sent to clients.
We may also communicate data if we consider that their communication is reasonably necessary for the execution of our terms and conditions or for the protection of our work or our users. Additionally, in case of a reorganization, merger, or sale we may transfer each item and all personal data that we collect to an interested third party.
With the use of this website you inform us of your consent to use the cookies in order to improve your visit.
Your information, whether public or private, will not be sold, exchanged, transferred, and it will not be given in any other company for any reason, without your consent. This does not include trustworthy third parties that help us with the operation of our website, conduct our activities or provide services to you, as long as the parties in question agree to keep this information confidential. We may also provide your data when we believe that their release is appropriate for compliance with the law, the imposition of our website’s policies, or to protect our rights or the rights of others, in regard to property or safety. However, unrecognisable personal information of visitors may be provided to third parties for marketing purposes, for advertisement or for other uses.
Occasionally, according to our judgment, we may include or offer products from third parties or services of third parties on our website. Those websites of third parties have a separate and independent policy for the protection of personal data. Thus, we do not bear any responsibility for the content and the activities of those associated websites. In spite of this, we try to protect the integrity of our website and we welcome any comments related to those websites.
4. In order to send regular e-mails
Note: If at any moment you wish to be deleted from our mailing list for future e-mails, detailed instructions for deletion will be included at the end of each e-mail.
Following a transaction, your personal data (credit cards, social security numbers, financial data, etc.) will not be saved in our servers.
Services Based on Location For the provision of services based on the location related to services/products, the AEGEAN LUXURY , its associates, and the beneficiaries of its licenses maintain the right to gather, use, and share data concerning exact locations, including the geographic location of the computer or your mobile device in real time. Τhe above location data are gathered anonymously in a form that does not allow your personal identification and are used by AEGEAN LUXURY, its associates, and the beneficiaries of our licenses for the provision and the improvement of products and services that are based on a location. For example, we may communicate your geographic location to application providers when you subscribe (opt in) to their services that provide location information.
Websites and Third Party Services The websites, the products, the applications and the services of the company CONCIERGE4U may contain links to websites, products, and services belonging to third parties. Our products and services may also use or offer third-party products or services. The data that are collected by third parties, which may include data such as location data or contact data, are governed by the respective practices for the protection of the confidentiality of third parties. We encourage you to be informed about the practices for the protection of confidentiality used by the third parties above.
International Users The data that you provide may be transferred or become accessible to companies worldwide, as is described in this Confidentiality Policy.
Our Company’s Commitment to the Protection of Your Privacy In order to ensure that your personal data are safe, we inform the team of AEGEAN LUXURY about the guidelines for keeping confidentiality and security and we apply strict safeguard for the protection of confidentiality within our company.
The website www.aegeanluxury.gr is the official electronic shop of the company. All contents of the website (for example programs, information, data, trademarks, logos, photographs, graphics, drawings, and any other distinguishing features as well as all digital files) and of the services of the Internet shop that have been placed on the Internet belong to the intellectual property of the Company and are protected by Greek, European, and international laws on intellectual and industrial property.
As a result, none of those may, as a whole or in part, be sold, copied, reproduced, modified, transmitted, republished, or distributed in any way or by any means.
Deceiving the public in any way regarding the real owner of the rights to the content of the present Internet site is prohibited.
The possible reproduction, republishing, loading, announcement, dissemination, or broadcastingor any other use of the contents, in any way or by any means for commercial or other purposes, is allowed only and exclusively following the prior written consent of AEGEAN LUXURY or any other holder of the intellectual rights. As an exception, only the individual storage of one and only one copy or part of the contents that have been chosen (from the digital contents of the Internet site) in a personal computer is allowed, only and exclusively for personal and not public or commercial use and always without the deletion of data that show its origin to be from the website www.aegeanluxury.gr
Security All the transactions that you carry out through the website www.aegeanluxury.gr are governed by international and European law regulating issues related to electronic commerce, as well as by the Law for the Protection of Consumers (Law 2251/1994), which regulates issues related to the sales at a distance. The Company recognizes the importance of the issue of the safety of Personal Data, as well as electronic transactions, and has taken all the necessary measures, with the most modern and advanced methods, in order to ensure the greatest possible level of safety. All information related to your personal data is secure and confidential.
Privacy of Transactions All the information transmitted by the client / subscriber of the Company is confidential and the Company has taken all the necessary measures so that they will only be used when it is considered to be necessary within the framework of the services provided.
Some of the measures that have been taken are the following:
a. Only authorized employees have access to the transaction data and only whenever this is necessary, for example for the handling of requests.
b. The Company does not reveal the data of the clients and their transactions, unless there is a written authorization by the client or unless this is required by a court decision or by a decision by any other public authority.
c. In case that the Company uses third parties for the support of its systems, it takes care to ensure confidentiality.
d. The client may ask for any data that are kept and concern him, as well as their correction in case that he or she can document the presence of an error.
e. For reasons of safety, the Client must treat all the information provided through the service as confidential and private and should not proceed to their disclosure to third parties in any way.
f. The e-mail-address of the client is used by the Company for the sending of informational e-mails and newsletters related to the company and possible new offers or discounts provided by it. In case that the Client does not wish to receive informational e-mails of this type, he or she may be deleted from the mailing list by clicking on the link found at the end of every informational e-mail newsletter.
Payment by bank deposit The client has the possibility to pay his orders in full by paying at a bank (at the bank itself, through e-banking, or through phone banking) through the DIAS system at the banks that we work with that are listed here. In this case, the Client has to pay any applicable bank charges.
Any violation of the present terms is considered a sufficient reason for any amount not to be returned to the Client.
In case of payment in full of a receipt or invoice for the provision of services by bank deposit (DIAS System) in person, through e-banking, or through phone banking, the Client has to pay any applicable bank charges.
ALPHA BANKGR 82 0140 7200 7200 0200 2005 246SWIFT No. BIG: CRBAGRAA
Payment by Credit Card or Paypal If you have a credit card, (VISA or MasterCard) you can use it safely through our order form. The procedure of payment in full through credit cards is covered by the most modern security standards on the secure server of e-shop.gr with 128 bit encryption – the maximum that is available today.
In order to use your credit card at our shop for the first time, you will be asked to send a copy of your identity card, as well as one of your credit card (with the last 4 digits covered) to:
The Client has the possibility to pay his or her orders in full by credit card (Visa or Mastercard) and through Paypal (any additional cost or charges charged by Paypal are at the client’s expense). We charge your credit card after we check and verify its data and validity. The client is the only one responsible for the proper registration of the data of the credit card.
In case of fraud or unauthorized use of your credit card by third parties, most banks and credit card companies assu,e responsibility and cover all charges that arise due to abuse or fraud.
Limitation of Liability – Assurance – Compensation The Company undertakes serious efforts in order for the website http://www.aegeanluxury.gr to include exact and updated information. However, it does not make any commitment regarding the accuracy, timing, and completeness of the content published and as a result it does not bear any sort of liability.
Electronic Forwarding of Invoices / Voucher Data The Client has to notify the Company of the e-mail-addresses where the invoices issued are to be sent. Furthermore, the Client explicitly states that the specific e-mail-addresses, as well as all sorts of information regarding them, is under his complete, exclusive and indisputable control. Those e-mail-addresses should not be accessible to any third parties, unless they are authorized by the Client himself or herself. The Company bears no responsibility for access by any third party to the e-mail-addresses of the Client, nor for any damage the Client may undergo regarding the access or /and use of his or her e-mail-addresses by third parties.
For any change to the data that he or she has declared, in particular the data of an e-mail address, responsibility is borne exclusively by the Client, who should also inform the Company of any changes. The Company bears no responsibility in the case that it is unable to inform the client of the issuing of an invoice, or delays doing so, for the above reason.
The Client accepts that the Company is engaging in all reasonable efforts in order to ensure the availability of the service for the electronic transmission of invoices.
AEGEAN LUXURY on Mobile Phone Applications We have free applications for various mobile devices. These applications gather and process your personal data almost in the same way that our website does, while they also allow you to use location services in order to find hotels close to you.
IP Addresses The IP address through which your computer accesses the Internet and subsequently www.aegeanluxury.gr is utilized exclusively in order to gather statistical data and keep transactions secure.
General Conditions of Protection of Personal Data www.aegeanluxury.gr safeguards the personal nature of your data and cannot transfer them to any third party (natural person or legal entity) for any reason, except only to the competent authorities in the case of special provisions of the law.
www.aegeanluxury.gr maintains files containing personal data, which the visitor / user sends exclusively for purposes related to communication, transactions, and taxation.
www.aegeanluxury.gr and in particular its Marketing Department may process a part or all of the data that you have sent for statistical or financial reasons and in order to improve the services and information provided by it.
During your visit to the pages of www.aegeanluxury.gr and in order to order products or services, but also in order to ensure the possibility of contacting you in order to inform you about new products and services, it is probable that you will be asked to declare some data that concerns you (your name, profession, e-mail address, etc.). Any personal data declared by you anywhere on the pages of the website www.aegeanluxury.gr have as their exclusive purpose to ensure the functioning of the respective service and are not allowed to be used by any third party, without compliance with the provisions of Law 2472/97 on the Protection from Processing of Personal Data, as valid on every occasion. The electronic shop of www.aegeanluxury.gr functions in accordance with the currently valid legislation and keeps your personal data secure for as long as you are registered with some service belonging to www.aegeanluxury.gr and they are deleted after the conclusion in any form of the relationship based on transactions. The personal data that you declare to the electronic shop www.aegeanluxury.gr are used exclusively by it, by the Hellenic Telecommunications and Postal Service, the Technology and Research Foundation, or companies cooperating with it, for the purpose of supporting, promoting, and implementing the transactions. The data in the file are notified to the competent judicial, police, and other administrative authorities following a lawful request by them and in accordance with the legislative provisions valid on each occasion. In the framework of the legislation concerning the privacy of telecommunications, the Client has the right to be informed and to object as established in Articles 11 to 13 of Law 2472/1997.